A Guide for Canadian Operators
As the holiday season approaches, quick-service restaurant operators across Canada are preparing for one of the busiest periods of the year. In 2025, Canadian holiday retail sales are expected to rise by 3%, with shoppers approaching the season more cautiously and focusing heavily on value. This surge in customer traffic means drive-thru lanes will be busier than ever, placing increased demands on communication equipment like headsets. From November through January, equipment failures typically spike by as much as 30% due to heavier order volumes and longer operating hours. With approximately 73% of transactions occurring at the drive-thru window, keeping your communication devices in top condition is essential to maintain customer satisfaction and operational efficiency.
- Act early to avoid downtime. During the holidays, every minute counts. Canadian QSRs can lose thousands of dollars in potential revenue for every hour of drive-thru downtime caused by headset issues. Customer wait times can increase by up to 40% when headsets fail, causing frustration for both customers and staff. Proactive maintenance and repairs can reduce this downtime by up to 50%, helping your location maximize profits and maintain repeat business during the most critical time of the year.
- Choose quick, reliable repairs. RF Drive-Thru brings nearly 40 years of experience repairing all makes and models of drive-thru headsets, including leading brands like 3M, Panasonic, PAR, and more. Our skilled technicians ensure your equipment is fully functional again, quickly, and reliably. Did you know we also repair point-of-sale receipt printers?
- Benefit from FREE inbound shipping on all repairs, anywhere in Canada. At RF Drive-Thru, we are proud to offer completely free inbound shipping labels to any address in Canada, making it easier and more cost-effective to get your headset repairs completed without adding logistics headaches.
- Trust the Most Recommended Restaurant Technology Solution. RF was awarded the Most Recommended Restaurant Technology Solution 2025 by industry experts at Restaurant Business Review. Our reputation is built on service excellence, rapid turnaround, and transparent repair programs that help keep your drive-thru running smoothly.
- Save up to 50% vs. list price repairs. Enroll in a Drive-Thru Headset Repair Program to start saving up to 50% on your headset repairs. Our Insure and Premier programs are designed to help you control spending, reduce surprises, and keep your operation ready for every busy day. In fact, one franchise group has already saved over $710,538 in headset repairs since joining the Premier Program.
Start your repair today with free inbound shipping. Don’t wait for a breakdown to disrupt your service. Get ahead of the holiday surge by generating your free repair label and sending your headsets in for quick, reliable repair right now!
Keep every lane moving and every headset in perfect working order this holiday season with RF Drive-Thru ULC, your trusted Canadian partner in drive-thru restaurant technology solutions backed by nearly four decades of industry expertise and value-driven customer-focused services.
